Operated by Black Rose Studios · Peoria, Arizona

AI messaging for customer-initiated seller conversations.

Charm AI helps independent online sellers and service providers answer inbound customer texts about products, services, pricing, hours, scheduling, and appointment confirmations.

Charm AI is designed for replies to customers who text a seller first. We do not support cold outreach, purchased lists, affiliate blasts, or unrelated promotional campaigns.

Start seller onboarding View SMS consent terms

Example inbound text

Hi, do you still have lavender soap bundles available? How much are they?

Charm AI seller reply

Thanks for reaching out to Black Rose Studios. Lavender bundles start at $18. Would you like pickup or shipping information?

Replies are generated from seller-approved business context and customer-initiated inbound messages.

Customer-initiated SMS replies

Charm AI helps sellers respond after a customer texts first. It does not send cold outreach or purchased-list campaigns.

Context-aware response drafting

Replies use seller-approved business context like products, services, hours, pricing, and scheduling rules.

Lead qualification and scheduling

Collect preferred times, appointment details, service needs, and follow-up information without losing the conversation.

Consent and opt-out controls

STOP and HELP workflows are built into the product so sellers can respect customer preferences and carrier policies.

Approved use cases

Built for customer care, not unsolicited marketing.

Sellers use Charm AI to respond when customers ask for help. The platform is configured for conversational customer support and lead-response workflows.

Product and service questions

Pricing and availability requests

Business hours and location questions

Lead qualification follow-ups

Scheduling information collection

Appointment confirmations

SMS consent and disclosures

How customers opt in to Charm AI-powered replies

End users opt in by texting a seller's business phone number first from their own device after seeing that number on the seller's website, profile, product listing, invoice, booking page, or direct business communication. Charm AI only sends replies to inbound customer-initiated conversations about that seller's products, services, pricing, hours, scheduling, appointments, or related customer-care questions.

Message frequency

Message frequency varies based on the customer's conversation with the seller. Message and data rates may apply.

Opt out

Customers may reply STOP, UNSUBSCRIBE, CANCEL, END, QUIT, STOPALL, or OPTOUT at any time. Charm AI sends one confirmation and suppresses future replies unless the customer texts START.

Get help

Customers may reply HELP or ask for assistance to receive support information or be escalated to the seller.

Mobile opt-in information and consent records are used to operate the requested messaging service. They are not sold or shared with third parties for their independent marketing or promotional purposes.

Seller onboarding

Reply faster while respecting customer consent.

Charm AI helps sellers keep up with inbound customer questions and route conversations toward a helpful next step.

Start seller onboarding