Privacy Policy

Last updated: May 19, 2025

1. Overview

Charm AI ("we," "us," or "our") provides an AI-powered personal concierge platform accessible at charm-ai-nu.vercel.app. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

  • Account information — name and email address provided during sign-up.
  • Tone profile samples — messages you provide so our AI can learn your writing style.
  • Profile content — bios, prompts, and photos you submit for optimization or critique.
  • SMS conversations — inbound and outbound messages routed through your dedicated phone number.
  • Payment information — processed by Stripe; we do not store card numbers.
  • Usage data — pages visited, features used, and general interaction logs.

3. How We Use Your Information

  • To generate AI-powered reply suggestions, openers, and profile rewrites.
  • To route inbound and outbound SMS through your assigned phone number.
  • To process subscription payments and manage your account.
  • To improve the accuracy and quality of our AI suggestions.
  • To communicate service updates, billing notices, and support responses.

4. Third-Party Services

We share data with the following third parties only as necessary to operate the platform:

  • Anthropic (Claude) — processes message content to generate AI replies. Subject to Anthropic's privacy policy.
  • Twilio — handles SMS delivery and phone number provisioning.
  • Clerk — manages authentication and user identity.
  • Stripe — processes subscription payments.
  • Google — used optionally for Gmail and Calendar integration if you connect your account.
  • Neon / Vercel — database and hosting infrastructure.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, your personal data, conversations, and profile content are permanently removed within 30 days. Anonymized usage data may be retained for analytics purposes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your account and associated data.
  • Opt out of non-essential communications at any time.

To exercise these rights, contact us at the email below.

7. Security

We use industry-standard encryption (TLS) for data in transit and encrypt sensitive data at rest. Access to production systems is restricted to authorized personnel only. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Charm AI is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions or requests regarding this Privacy Policy, please contact us at: support@blackrosestudios.org